Credit Card Payments
We accept Visa, MasterCard and Discover. Your credit card will be charged when we begin processing your order.
Customer Service
If you need to check on the status of an order or make any changes, please have the order number available when you call. The order number is in the e-mail confirmation you receive for each ROES order submitted. It is the first line of the order summary and designated as Order ID. We are committed to providing the best possible customer service. Your opinion is important, please let us know how we are doing.
Shipping Options
You pay one flat shipping fee each time you place an order. There are three shipping options to choose from: Ground $4.95, 2nd day air $12.95, and Overnight $23.95.
Remakes
Because of the nature of our business, we are not able to offer cash refunds. If you are ever dissatisfied with the work you receive, return it and we will redo it at no additional charge. We are committed to producing the best possible prints within the technical limits of the photographic process.
To have work remade at no charge, you must return all the original paperwork and prints within 30 days of the invoice date. Please do not fold, write on, or damage the prints in any way. In emergency situations where time is critical, we can reprint a problem order immediately if the images and order information are still stored in our server. Please call the lab to determine if the information is still available. In this situation you will be billed for the new prints and then a credit will be issued when we receive the returned prints. Remake orders are not billed a shipping charge, if shipped by ground.
Color Dye Stability
Like all dyes, the dyes used in photographic materials will change over time. The degree of change is primarily determined by the environmental conditions under which the photographs are stored or displayed. If this change becomes unacceptable, we will reprint the pictures involved at no charge, as long as the original negative or file is provided.
Damaged Shipments
If you receive a damaged shipment, it is very important to keep the entire order along with the box it was shipped in and all the packing materials. Call the lab immediately for instructions on how to file a claim with the package carrier and how to arrange to have your work remade.
We accept Visa, MasterCard and Discover. Your credit card will be charged when we begin processing your order.
Customer Service
If you need to check on the status of an order or make any changes, please have the order number available when you call. The order number is in the e-mail confirmation you receive for each ROES order submitted. It is the first line of the order summary and designated as Order ID. We are committed to providing the best possible customer service. Your opinion is important, please let us know how we are doing.
Shipping Options
You pay one flat shipping fee each time you place an order. There are three shipping options to choose from: Ground $4.95, 2nd day air $12.95, and Overnight $23.95.
Remakes
Because of the nature of our business, we are not able to offer cash refunds. If you are ever dissatisfied with the work you receive, return it and we will redo it at no additional charge. We are committed to producing the best possible prints within the technical limits of the photographic process.
To have work remade at no charge, you must return all the original paperwork and prints within 30 days of the invoice date. Please do not fold, write on, or damage the prints in any way. In emergency situations where time is critical, we can reprint a problem order immediately if the images and order information are still stored in our server. Please call the lab to determine if the information is still available. In this situation you will be billed for the new prints and then a credit will be issued when we receive the returned prints. Remake orders are not billed a shipping charge, if shipped by ground.
Color Dye Stability
Like all dyes, the dyes used in photographic materials will change over time. The degree of change is primarily determined by the environmental conditions under which the photographs are stored or displayed. If this change becomes unacceptable, we will reprint the pictures involved at no charge, as long as the original negative or file is provided.
Damaged Shipments
If you receive a damaged shipment, it is very important to keep the entire order along with the box it was shipped in and all the packing materials. Call the lab immediately for instructions on how to file a claim with the package carrier and how to arrange to have your work remade.
Service Times
The service times listed are our best estimate of the time it will take to complete a given type of order, not a guaranteed ship date. Service times are defined as the number of business days from when the order arrives in the lab to when it will be shipped back. Business days are all days the lab is open, Monday through Friday, excluding holidays. The terms used to specify service time are either same day or a number of days, i.e. one day, two days, three days, etc. Same day means the order will be shipped back the same day it is received. One day indicates the order will be shipped back one day after it is received. Two days indicates it will be returned two days after it is received, three indicates three days, and so on. For example, if an order is received on Monday and has a two day service time, it will be returned on Wednesday. If the same order had a five day service time, it would be returned the following Monday. Orders that arrive after 10:00 a.m. will be considered to have arrived the following business day. Service times may be slightly extended during the busy season (August-November). Orders that require us to contact you for clarification will have longer service times.
Multiple Services
Orders that request multiple services require the total of all the service times. For example, if you order a 16x20 professional print, mounted on double weight mountboard and the file requires retouching, the service time for that order is five business days. That is the total of: 2 days for the professional print, 2 two days for retouching, plus 1 day for mounting.
Limit of Liability & General Notices
Submitting any film, print, slide, negative, CD, or image file to this firm for processing, printing or other handling constitutes an agreement by you that any damages or loss by our company, subsidiaries, or agents, even though due to the negligence or other fault of our company, subsidiaries, or agents, will only entitle you to replacement with a like amount of unexposed film and processing or printing of the file at no charge. Except for such replacement, the acceptance of the film, print, slide, negative, CD, or image file is without other warranty or liability, and recovery for any incidental or consequential damages is excluded.
Meridian is not responsible for any loss, damage or delay caused by the U.S. Postal Service, United Parcel Service, Federal Express, or any other package carrier.
Prices and terms are subject to change without notice.
The service times listed are our best estimate of the time it will take to complete a given type of order, not a guaranteed ship date. Service times are defined as the number of business days from when the order arrives in the lab to when it will be shipped back. Business days are all days the lab is open, Monday through Friday, excluding holidays. The terms used to specify service time are either same day or a number of days, i.e. one day, two days, three days, etc. Same day means the order will be shipped back the same day it is received. One day indicates the order will be shipped back one day after it is received. Two days indicates it will be returned two days after it is received, three indicates three days, and so on. For example, if an order is received on Monday and has a two day service time, it will be returned on Wednesday. If the same order had a five day service time, it would be returned the following Monday. Orders that arrive after 10:00 a.m. will be considered to have arrived the following business day. Service times may be slightly extended during the busy season (August-November). Orders that require us to contact you for clarification will have longer service times.
Multiple Services
Orders that request multiple services require the total of all the service times. For example, if you order a 16x20 professional print, mounted on double weight mountboard and the file requires retouching, the service time for that order is five business days. That is the total of: 2 days for the professional print, 2 two days for retouching, plus 1 day for mounting.
Limit of Liability & General Notices
Submitting any film, print, slide, negative, CD, or image file to this firm for processing, printing or other handling constitutes an agreement by you that any damages or loss by our company, subsidiaries, or agents, even though due to the negligence or other fault of our company, subsidiaries, or agents, will only entitle you to replacement with a like amount of unexposed film and processing or printing of the file at no charge. Except for such replacement, the acceptance of the film, print, slide, negative, CD, or image file is without other warranty or liability, and recovery for any incidental or consequential damages is excluded.
Meridian is not responsible for any loss, damage or delay caused by the U.S. Postal Service, United Parcel Service, Federal Express, or any other package carrier.
Prices and terms are subject to change without notice.
